Any management practice requires the definition of objectives and indicators to monitor the company’s performance. Basically, objectives express what is intended and indicators are used to quantify these objectives in numbers.
Maintenance Indicators measure the quality of operations to achieve established maintenance objectives, such as downtime reduction or cost reduction. They are reference indicators that make it possible to evaluate the evolution of the team over time, showing where the team is at and what it needs to do to achieve the objectives. They are also a good support to define the path towards continuous improvement of the Maintenance Department.
Also known as Maintenance KPIs (Key Performance Indicators) these indicators evaluate whether operations are aligned with the maintenance goals, like reducing downtime.
As already mentioned, the maintenance indicators vary according to the objectives and strategies of each company. However, there is a set of KPIs that are used more frequently, which are based on the following key factors:
In most companies, defining and monitoring maintenance indicators is part of a process that begins with the objectives set by top management. Once these objectives are established at the company scale, the maintenance manager can define action plans for the department, in line with global strategies.
To define the maintenance KPIs, the maintenance manager must identify the main negative points of the department. In this process, the areas that need to be improved should be considered, so that the team could improve the results. For example, the fact that there are several unexpected breakdowns in certain equipment, makes the maintenance team focusing much time on repairs. This is a point that must be worked on and improved.
Additionally, to define maintenance indicators, managers must put into practice the SMART method (Specific, Measurable; Attainable; Realistic; Timely) the most widely used technique to evaluate an indicator. Below, you can see what they mean:
Whatever the problem that prevents the company from achieving the defined goals, this is the first step you should take to improve efficiency and increase productivity.
Generally, maintenance KPIs fall into the following areas, along with the most used metrics in each category:
It is very important to keep in mind the distinction between KPI and maintenance metrics. Although they are similar, because both measure the performance of the company concerning the defined goals, establish ideal levels for the future, and work to achieve these goals, they are not the same thing. The main difference is metrics are a measure that calculates progress towards a goal and KPIs are the target numbers to achieve.
This difference can also be verified by the names: KPI stands for performance indicators, while a metric, by definition, means a measurement system or standard.
Calculating and monitoring these indicators are very important for company managers to optimize processes and obtain in-depth knowledge to understand what goes less well and where there is room for improvement. Also, having access to accurate data automatically improves decision making.
If you can meet the established maintenance indicators and monitor their evolution, it means you are more likely to have a reliable maintenance management system.
Valuekeep CMMS is a great tool to include in your maintenance strategy. With this software, you can create work orders in digital format, control and monitor ongoing maintenance operations, create maintenance plans, and handle the work of technicians.
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